One system. A full back office.
Lumena brings the work of care into one system — and staffs it with AI employees that handle the repetitive work, while your team stays in control.
Your SOPs
guide every AI employee
Every chart
checked for compliance and survey readiness
Minutes
to process a referral, schedule a patient, or bill a claim
Up to 75%
less documentation time
Meet the AI employees
Each one is built around a specific job in the back office. Your staff sets the rules and makes the calls — the AI employees do the repetitive work in between.
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IC
Intake Coordinator
Reads incoming referrals and fills out new-patient paperwork, so staff only decide whether to accept the patient.
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VS
Visit Scheduler
Matches each visit to the right clinician and fixes gaps, so schedulers only handle the exceptions.
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CS
Clinical Scribe
Drafts visit notes, so clinicians spend their time with the patient instead of typing.
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OC
Orders Coordinator
Sends orders out and follows up on signatures, so staff aren't stuck faxing and calling.
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ES
Eligibility Specialist
Checks what insurance will cover, so staff only step in when there's a problem.
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BI
Biller
Checks every bill for errors and sends the clean ones automatically, so billers only fix the tricky ones.
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AR
AR Specialist
Matches incoming payments to the right bills, so staff focus on collecting what's still owed.
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AN
Analyst
Answers questions about the business in plain language, so leaders don't wait on reports.
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PC
Patient Coordinator
Calls patients to confirm visits and answer routine questions, so staff only take the calls that need a person.
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QA
QA Reviewer
Checks every patient chart against the rules, so the quality team only fixes what's flagged.
Built with the people who do the work
We build Lumena side by side with our partners, shaping the system and its AI employees around how each organization actually runs.